FAQ

Last updated: August 28, 2026

Where do you ship?

We currently ship only to United States addresses accepted at checkout. International delivery is not offered under the current shipping policy.

How much is shipping?

Standard shipping is free for every order accepted for delivery within the United States, with no minimum purchase requirement.

When should my order arrive?

Handling normally takes 1–2 business days. After dispatch, transit normally takes 4–6 business days. Carrier disruptions, severe weather, holidays, or an address or payment review may affect the estimate.

Will I receive tracking?

Yes. We provide tracking information after the order ships. A split shipment may have more than one tracking number, and the first carrier scan may take a short time to appear.

Can I change or cancel an order?

Contact us as soon as possible. A cancellation or address change may be requested before shipment, although a change cannot be guaranteed once fulfillment has begun. After shipment, you may request a return following delivery.

What is the return and exchange window?

You may request a return or exchange for any reason within 30 days after delivery. Contact us first so we can confirm eligibility and provide instructions.

Who pays return shipping?

We do. For an eligible return, including a change-of-mind return or a damaged, defective, incorrect, or incomplete item, we provide a free return shipping label. There is no restocking fee.

Are any items excluded?

Custom or personalized goods, clearance items, gift cards, and opened intimate or hygiene-sensitive goods are excluded from change-of-mind returns. This does not limit remedies for goods that are damaged, defective, incorrect, incomplete, or otherwise protected by applicable law.

What if my order is damaged, defective, wrong, or incomplete?

Contact us with the order number and, when practical, photos of the item and packaging. We will review the issue and arrange an appropriate remedy. We cover the return shipping cost and provide a free label when a return is required.

How and when will I receive a refund?

An approved refund is sent to the original payment method. We process it within 10 business days after receiving and inspecting the return. The bank or card issuer may require extra time to post the credit.

Which payment methods do you accept?

We accept eligible credit and debit cards bearing Visa, Mastercard, Maestro, American Express, JCB, Diners Club, or Discover. All checkout charges and refunds are processed in United States dollars (USD).

How do I contact support?

Email thitrinh69400@gmail.com or call (208) 917-1213. Support hours are Monday to Friday, 9:00 AM–5:00 PM. Our physical contact address is 252 Central Ave, Pawtucket, Rhode Island 02860, United States.