Refund Policy

Last updated: August 28, 2026

We want you to feel confident when ordering from our store. This policy explains when a return, exchange, refund, or cancellation is available and how to request one.

30-day returns and exchanges

You may request a return or exchange for any reason within 30 days after the order is delivered. Contact us before sending anything back so we can confirm the request and provide return instructions.

For a change-of-mind return or exchange, the item should be unused, unworn, unwashed, and in its original condition with any packaging, accessories, and proof of purchase reasonably available. We may ask for the order number and photos to help us process the request.

Free return shipping

We pay the return shipping cost for eligible returns, including change-of-mind returns and returns involving a damaged, defective, incorrect, or incomplete item. We will provide a free return shipping label. Please use that label and the instructions we send. Returns sent without prior authorization may be delayed.

We do not charge a restocking fee.

Damaged, defective, incorrect, or incomplete orders

Please inspect your order after delivery. If an item is damaged, defective, not what you ordered, or missing parts, contact us as soon as reasonably possible. Include the order number and, when practical, clear photos of the item and packaging. We will review the issue and provide an appropriate remedy, such as a replacement, exchange, or refund. We cover the related return shipping and provide a free return label when a return is needed.

Items excluded from change-of-mind returns

Custom or personalized goods, clearance items, gift cards, and opened intimate or hygiene-sensitive goods are not eligible for a change-of-mind return or exchange. These exclusions do not limit any right or remedy available for an item that is damaged, defective, incorrect, incomplete, or otherwise protected by applicable law.

Exchanges

To request an exchange, contact us within 30 days after delivery. Once the request is approved, we will send a free return label and explain the next steps. Replacement availability is not guaranteed. If the requested replacement is unavailable, we may offer another suitable option or a refund to the original payment method.

Refunds

After we receive and inspect an approved return, we will notify you of the result. If approved, we will process the refund to the original payment method within 10 business days. Your bank or card issuer may require additional time to post the credit to your account.

Original charges are refunded only as provided by this policy and applicable law. Because all orders accepted for delivery within the United States ship free, there is no outbound standard shipping charge to deduct.

Order cancellations

You may ask to cancel an order before it ships. Contact us promptly with your order number. If the order has already shipped, it cannot be canceled in transit, but you may request a return under this policy after delivery.

How to start a request

Email thitrinh69400@gmail.com or call (208) 917-1213. Support hours are Monday to Friday, 9:00 AM–5:00 PM. Our physical contact address is 252 Central Ave, Pawtucket, Rhode Island 02860, United States. Do not mail a return to this address unless the return instructions specifically direct you to do so.